Freight Experts Who Build Technology

Your Freight Partner.
Proactive by Design.

Freight is complex. Sparrow helps you rise above the turbulence with deep operational expertise, intelligent tools, and a freight strategy that's as responsive as your business.

TwinShip Platform
Full-Service Execution
Carrier Management
Performance Analytics
Strategic Consulting
Rate Optimisation
Exception Management
Live Dashboards
Freight Expertise
Full-Service Execution
Carrier Management
Performance Analytics
Strategic Consulting
Rate Optimisation
Exception Management
Live Dashboards
Freight Expertise
See Sparrow in Action

From Insights to Action

Operations

Putting the AI
in Supply Chain.

Real-time visibility. Intelligent alerts. Proactive exception management. Our team monitors your freight network from our operations centre, powered by TwinShip's AI-driven platform.

Explore the Platform
Sparrow XPL operations team monitoring freight with AI-powered dashboards

Your Freight Wingman.
Proactive by Design.

From unexpected surcharges to underperforming carriers, your freight challenges aren't going away. Sparrow doesn't pretend freight is simple. We make sure you have the tools, support, and insights to master it.

Deep Freight Expertise

We've lived in freight operations. We understand carriers, rates, exceptions, and the realities of getting goods from A to B every single day.

Flexible Delivery Models

From full freight execution to overlaying visibility on your current carriers, choose the model that fits your maturity and ambition.

Live Dashboards

Performance dashboards and analytics that surface risk before it becomes cost. DIFOT, transit times, exceptions, all in real time.

Technology That Helps

Instant answers to real freight questions. Ask about spend, performance, ETA, or carriers and get contextual responses in seconds.

Smarter Freight,
Three Ways.

Freight strategy isn't one-size-fits-all. Choose the model that fits your operational maturity, internal capability, and risk appetite.

Full Service

Sparrow XPL

Full-Service Freight Execution + Intelligent Tools
  • End-to-end freight execution, booking & coordination
  • Carrier selection aligned to your KPIs
  • AI chat tools for spend, DIFOT, ETA & trends
  • Live dashboards with performance benchmarking
  • Monthly freight governance reviews
Great for: Businesses looking to remove the burden of freight ops without losing control.
Platform

Sparrow FLEX

You Keep the Carriers. We Power the Platform.
  • Real-time visibility across all carrier performance
  • AI-assisted tools for instant queries
  • Freight health dashboards (DIFOT, cost, SLA)
  • Root cause analysis & reconciliation reporting
  • Proactive alerts and exception monitoring
Great for: Ops and procurement leaders with existing contracts who want to optimise.
Advisory

Sparrow Insight

Independent Freight Strategy & Consulting
  • RFP/tender development, evaluation & negotiation
  • Carrier benchmarking & commercial strategy
  • Invoice audits & surcharge reconciliation
  • Cost-to-serve reporting & network design
  • Executive-level support with no freight conflict
Great for: Senior leaders tackling large-scale supply chain changes.

Ask Scout Anything.

Your operations team doesn't chase data. They ask. The system answers: immediately, clearly, and contextually.

Powered by TwinShip's assistant, Scout, your team gets instant answers about spend, performance, carrier issues, and delivery status from any page in the platform.

"What's our DIFOT to Bunnings in Tamworth over the last 30 days?"
"How much have we spent on pallets between Sydney and Melbourne?"
"Where's Order 123 currently in the network?"
Scout: Online
What's our DIFOT to Bunnings Tamworth, last 30 days?
Your DIFOT to Bunnings Tamworth is 94.7% across 312 consignments. 16 late deliveries: 11 carrier delays (Direct Freight Express), 5 receiver-not-available.
Break that down by carrier.
Ask anything about your freight...

See Your Freight
From Above.

Sparrow puts your team in control of a complex environment, giving them a clear line of sight, live support, and the intelligence to make better decisions.